Terms & Conditions

Ordering

  1. Order details will be documented in job form or sales contract.

  2. Payment deems customer to have read the Terms and Conditions fully, understand the Terms and Conditions fully and agree to be abide by the Terms and Conditions as described. Cherylshuen has full discretion to decide on all aspects of customer’s order where instructions are not recorded.

  3. After making a payment, please email your name and collection date 2015MMDD to cakes@cherylshuen.com

  4. Our colleague will check and acknowledge receipt when payment is reflected on statement of account, via email.

  5. Preparation commences after payment is recognised and confirmation sent by us.

 

Order Confirmation

  1. In case customer's payment is made after effective notice and schedule is no longer available, we reserve our rights to decline the order, full payment will be refunded by crossed cheque.

 

Changes

  1. Changes on confirmed order to be done via email only.

  2. Please make sure your request is acknowledged by us.

  3. Change request with notice less than 7 days to collection date may be declined.

  4. Cherylshuen operates on bake to order basis, we will forgo job opportunities arise after a slot is confirmed with payment. Kindly note that we are able to accomodate only one change of date per job based on availability of future date selected by customer, within 30days from original order date.

 

Order Acceptance

  1. Please check the order upon receiving from Cherylshuen and all aspects of the order are correct and in good condition. Cherylshuen will not be held liable for any exchange/ refund/ repair once customer or customer’s representative acknowledge acceptance.

  2. Customer or customer’s representative is duly informed that all cakes must remain level, flat and stable at all times.

Possible Surcharge

  1. Odd hour surcharge - $30 in addition to doorstep delivery service charge to facilitate collection or delivery beyond our operation hours 10am - 6pm daily.

  2. For order serves less than 7 days notice, a surcharge of 30% in addition to cake quotation applies, for example, quotation price $250, customer is expect to pay $325.

  3. For order serves less than 3 days notice, a surcharge of 100% in addition to cake quotation applies, for example, quotation price $250, customer is expect to pay $500.

  4. For immediate order with no advance notice, for example, order placed in the morning and collection to be done in the evening, a surcharge of 200% in addition to cake quotation applies, for example, quotation price $250, customer is expect to pay $750.

 

Order Cancellation

  1. Cherylshuen operates on bake to order basis, we will forgo job opportunities arise after a slot is confirmed with payment, cancellation of order with less than 45 days notice is not allowed.

  2. Cancellation of order with more than 45 days of notice, we will deduct 15% service charge from the total order value in addition to the reimbursement of any charges incurred during the collection of payment to confirm order, balance will be refunded by cheque.  

Storage of Cake

  1. Minimum very cool air-conditioned environment for display of any cakes, sweets or desserts. Without air-condition, cream may melt, cakes may be out of shape and chocolate may soften or melt depending on temperature and humidity of the day.

  2. Cream cakes or cupcake with cream topping is best kept in chiller.

  3. Fondant cakes must remain in very cool, dry air-condition room.

  4. All cakes and desserts are meant for same day consumption only; once exposed, cakes are fit for consumption within 3 hours only; all leftovers must be disposed of.

 

Copyright

  1. The Cherylshuen team does not cater to copyright protected characters or logos in order to respect brand creativity. In the case customers choose to display branded figurines on their cakes, we advise customers to put on the figurines after cake collection, at customers’ own effort.

Candle

  1. We provide candle with any birthday cake purchase. Customer may choose from party candle, number candle OR one piece firework candle. 

  2. Party candle - according to age, ie 18 years old will be given 1 big party candle and 8 small party candles, we allow one piece of spare candle per type. Additional party candle can be purchased at $1 each.

  3. Number candle - according to age, ie 18 years old will be given 1pce number "1" and 1pce number "8" only. Additional party candle can be purchased at $3 each.

  4. Firework candle - Limited to one piece per designer cake order. Additional firework candle can be purchased at $2 each. 

  5. We will not entertain any request for change of candle or any complaint against our choice of candle.

 

Colourings and Ingredients

  1. We do not guarantee to match up the exact colours and designs you have chosen due to the fact that every cake is fully and individually hand-made and the colours are hand-tinted.

  2. We will try our best to fulfill instructions specified by customers that are agreed upon. We also check list customer's instructions after a cake is dressed, however, there is a possibility to overlook on instructions, or to mis-interpret customer's instructions, please note that we do not issue refund or discount pertaining to the above mistakes.

  3. Decorations and sugar flowers may contain inedible particles such as wire, crystal and wooden support and should not be eaten. It will be yours or your caterer’s responsibility to remove all inedible particles prior to serving your cakes. Alternatively, you may request a fully edible cake which may not be as highly decorated.

Self Collection or Delivery 

  1. Self collection - Once customer collects cake from our premises, customer confirms that the cake is received in good condition as per order and we cannot be held responsible for any loss or damage occurring to the cake thereafter.

  2. Delivery - We will not be liable for any delays that are beyond our control, such as acts of GOD, inclement weather, traffic jams, road closures, bad weather conditions, faulty lifts and lack of venue parking for delivery.

  3. In the event that we fail to deliver the cakes due to our technical errors, the maximum compensation we may provide is the total order value of your cakes. In the event that we fail to deliver part of your order due to our technical errors, the maximum compensation we may provide is the order value of the part of order which is not delivered.

  4. We open from 10am to 6pm daily. All collection and delivery will be done during operation hours.

  5. Surcharge of $30 applies to facilitate any collection or delivery beyond our operation hours.

  6. Delivery charge will be revised in case of change in delivery address after order confirmation. For change request serves less than 7 working days notice, $30 change fee applies.

 

Hired-Equipment

  1. All hired equipments like acrylic stand or cake pedestal will have to be returned within 3 working days from the event date. We may refuse to accept any return of stand after 3 working days from the event date and security deposit will be forfeited.

  2. By crossed cheque, the security deposit will be refunded in full upon safe return of the hired equipment in good and usable condition. In the case of damage to the hired-equipment, the security deposit may be forfeited in full. Damage includes cuts, chips, scratches, breakages, cracks, bending, staining and discolouration. 

 

Membership Privilege

  1. All membership privileges are subject by Cherylshuen's terms and conditions.

  2. Membership discount cannot be utilised in conjuction with other forms or discount or privileges.

  3. Any privileges or discounts arose as a result of order or transaction, will be charged in accordance to full retail pricing should any cancellation of order took place.

  4. In the event of conflicts, Cherylshuen reserves full rights to decide and our decision is final.

 

Liability

  1. You agree to assume full responsibility for your guest, to indemnify and hold us harmless from and against all bodily injury, property damage or consequential damage which may result from our services and delivery of your cake.

  2. Other terms and conditions will be stated in quotations on different products and services provided by our company. Payment deems customer has read the Terms and Conditions fully, understand the Terms and Conditions fully and agree to abide by the Terms and Conditions as described. Cherylshuen has full discretion to decide on all aspects of customer’s order where instructions are not recorded.

 

Whatsapp only: +65 96717197    Email: cakes@cherylshuen.com

© 2013 by Cherylshuen. All rights reserved.

Last updated 20180920